Process Facilitation Skills Course

Category: Programmes


Date 23.09.2019 - 24.09.2019
Time 09.00 h - 17.30 h
Duration 2 days
Fees S$1200.00

Royal Plaza on Scotts

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 process facilitation skills course to equip anyone who desires to be an effective process facilitator)


This course is for anyone who wishes to learn more about facilitation and also the skills and tools required to be a good process facilitator. The course will be an hands-on skills building workshop focussing on the application of tools and methods back at the workplace. The process skills learnt here can also be applied to a learning facilitator

Date:  23 and 24 Sept  2019

Time: 9 am to 5.30 pm

Duration: 2 days

WIAL CALC/ IAF Member discounted fees :$1050

Standard fees : $1200

This course is eligible for SKILLS FUTURE CREDIT FUNDING


Venue :Royal Plaza on Scotts Hotel

 25 Scotts Road, Singapore 228220




At the end of the workshop, participants will be able to:

  1. Understand the field of process facilitation vs other forms of facilitation
  2. Apply the art and science of facilitation
  3. Use various facilitation tools and techniques for group effectiveness
  4. Gain knowledge and skills to become a good process facilitator
  5. Apply the different facilitation techniques back at the workplace


The workshop is conducted using adult learning principles, requiring a balance between lecture inputs, group discussion, interaction and self discovery. The workshop methodology includes brief facilitator inputs, group discussion, practice teach and appropriate and relevant self and group discovery activities.


A certificate of achievement will be awarded to the participant who successful completes the program.


The workshop will be conducted by Mr Ng Choon Seng. He is the only IAF Certified Professional Facilitator & Assessor and WIAL Master Action Learning Coach. Choon Seng has been in the adult learning industry for more than 28 years and has conducted numerous Facilitation and Facilitative Training Workshops. He has trained and given feedback to over 2000 facilitators in the region. Choon Seng is the only IAF CPF Assessor in Singapore. He has been actively involved in public engagement sessions like the Our Singapore Conversation (OSC), Medishield Life and CPF Advisory Panel FGD as the designer and lead facilitator. 


  • Definition of process facilitation and facilitator
  • Competencies required to be a good facilitator based on the IAF CPF process
  • Core skills in facilitation
  • Art and Science of Facilitation
  • Learning vs Process Facilitation
  • Divergence and Convergence Facilitation
  • Facilitation process tools :
  • Focus Group Discussions (FDG)
  • Affinity Diagram Technique
  • 2 x 2 decision matrix
  • Dot Voting
  • Brainwriting and brainstorming
  • Multi criteria decision making process
  • Flipcharting Skills
  • Different questioning Techniques
  • Applying to become a IAF Certified Professional Facilitator
  • Hands on practice sessions

FREE Facilitator Starter Kit

Each participant will receive a Facilitator Starter kit to help you kick start your facilitation journey. (worth more then $100)



“All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture 

Credit website to choose from the courses available on the SkillsFuture Credit course directory.”